ReTech is a small, family-owned business that was started in 2009 to fill a relatively unique niche in the TV parts industry. Each year, thousands upon thousands of televisions are damaged during transit or fail prematurely for one reason or another. Many of these sets are tossed into the trash, most of them containing a number of good parts that are no longer available from their respective manufacturers. Our goal is to provide these NLA (no longer available) parts to the TV repair industry at an affordable price that allows them to compete with the ever-dropping price of new televisions.
The overwhelming majority of our parts come from brand new sets that were damaged during shipping, either from the manufacturer to the retailer, or from the retailer to the consumer. We can't classify these as "new" parts since they have been installed in televisions, but for the most part, they have never seen use and are as good as new. Another segment of our inventory comes from used televisions that failed prematurely and are being parted out---if you are purchasing a replacement part for a TV that was manufactured in, say, 2006, it is a safe bet that your part is probably coming from a used set.
Every single one of our parts goes through an extensive testing process to ensure their functionality and all parts carry a 180 day warranty, whether coming from a used set or a new set.
At ReTech, customer service is our absolute top priority---I would like to personally guarantee you that you will be treated like our number one customer; after all, each and every customer IS our number one. Without you, we would not be in business. I understand that most of you are working with deadlines, that your business's reputation is dependent upon the timely delivery of a functioning part; as such, we do our best to ship everything within one business day of purchase---the only exception to this is larger panels and stands. Since we are located in Memphis, TN, both a major logistics hub of UPS and FedEx, and the headquarters of FedEx, most all of our shipments are delivered within 2-4 days of purchase.
If you have any more questions about ReTech, our products, or our services, please feel free to give us a shout and ask away.
PRIVACY and SECURITY POLICY
(last update: Jun 2013)
Information we gather
The following information is gathered from our website visitors:
IP address,Email address, Name, Shipping address, Phone number, Credit card information, Billing address, Username and password pertainting to RetechTV.com, and order history.
How we use the information we gather
We use the information to enhance your visitor experience, to make future purchases easier and quicker, to help with any questions or concerns, to complete your orders in a timely manner, and to send emails pertaining to your order.
The people that are given access to this information
Your personal information is accessible by the Information Technology Administrator and Sales representatives that have access to only certain information that would help them complete an order.
The security measures we have in place to protect your personal information
To safeguard your personal information, we have 128bit SSL Encryption and a staff that has high honor and integrity.
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Thanks so much, and we look forward to building a long-lasting relationship with you!
Ben and Erin Owen